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Shipping FAQ

1. What delivery company do you use?

FashionALOT cooperates with major international shipping companies like FedEx , DHL, UPS, EMS and China Post Air Mail to offer five shipping methods:

    FedEx with tracking number: 3-7 Business days
    DHL with tracking number: 3-7 Business days
    UPS with tracking number: 7-12 Business days
    EMS with tracking number: 15-20 Business days
    China Post with tracking number: 10-25 Business days
    China Post without tracking number: 10-25 Business days


2. What about customs clearance & taxes issues?

1>. Due to the high tariffs and the strict customs of German, the shipment of Fedex is not available for German.

2>. Due to the customs and different policy of each express company, here are some limits:
  1) Products which contain battery, powder, liquid, or solid can only be shipped by EMS.
  2) Glasses or electronic products can only be taken by China post.
  3) The watches can only be shipped by China Post or EMS.

3>. The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers. We can dispatch your package as a "gift" or declare the value at a lower price, but we can not guarantee that there is no tax/import duty.

If you have any idea about your item valuable to help you with the tax when shipping by Express (DHL or FedEx ), please contact us before the order has been delivered. Otherwise, we will write the acceptable value for you.


3. Is there any delivery issue to my counry?


1>. Orders shipped via China Postal will be shipped separately if the total items weight is above 2 kilograms.

2>. Shipping to Russia or its neighborhood via FedEx requires less than 5 items per package, it will take about 15 business days on shipping. Moreover, shipping via China Post Air Mail dosen't require items limits, but the whole delivery time will take about 30-50 business days.
3>. If you are from Philippines, Russia, Slovak Republic, Brazil, Ukraine, Nigeria, Vietnam, Portugal, India, Spain, we suggest choosing China Post Air Mail with Tracking Number(you can track your package online), because shipping by Express shipping such as DHL and FedEx may charged high tax and also the shipping fee will cost much more.


4. How long will it take to get my order?

After receiving your payment, we’ll start to prepare goods. In most cases, we take 2-3 days to finish the preparing and then ship them out. If all your items are in stock, we'll send it in 24 hours after receiving your payment.


5. How about the shipping fee?

Shipping fee is calculated automatically based on the parcel's weight. You can try to add the items to cart, then click "check out" button. Before submitting the order, you will see the shipping rate of the order you placed. You can click each shipping method below for more details regarding the shipping fee and delivery time.

China Postal, click here for details:

DHL, click here for details:

FedEX, click here for details: